Website creation FAQ

What is information architecture?

Information architecture describes how webpages relate to each other and the general flow of content in a site. This is communicated by blueprint style visual called a sitemap.


What is an interactive prototype?

An interactive prototype is an image version of your website that shows the functionality and features as they will appear in the live site. The prototype allows all parties to make final decisions on the site before development begins.


Why do you use WordPress?

WordPress is an open source content management system (CMS) and responsible for more than 30 percent of the world’s websites. WordPress allows us to develop websites that are flexible and powerful while also being easy to use.


Where is the website hosted?

Your website will need a hosting company that specialises in WordPress. Our on-going care packages take care of your hosting needs. If you are not taking advantage of one of our care packages we can recommendation a hosting company for you to work with.

How will I know how to use the website

Training and video tutorials will be provided to assist you in using your website once it’s launched.


Who do I call if something goes wrong with the website or I can’t figure something out?

Subscribers to our ongoing website care plans, have access to our helpdesk to determine whether is the issue is hosting related or site related. Our care plans cover any site related issues.


What happens after the website is launched?

As part of your website project, 30 days of support will be available to resolve any issues. Training support will also last for 30 days to make sure you are comfortable using the website.

Once the 30 days is over, one of our on-going website care plan can make sure your website is properly maintained. These care plans ensure your website is online 24/7 and also cover software updates, backups and security. Please see our web care plans for more information.


How long will it take to appear at the top of Google?

Google ranking depends on a large number of factors. Popularity of a search term will affect the time and resources needed to appear on page one of a search return. Even though it’s not possible to say how long it would take for your website to appear at the top of search engine results pages, there are some factors that can improve your chances. Using WordPress is a good start. The CMS has some great built-in Search Engine Optimisation (SEO) solutions. A regular addition of quality content is also critical to increase your visibility on Google search.

We are passionate about SEO and are happy to talk more about your search engine strategy.


How do I know if anyone is visiting my website?

We install Google analytics software on all our sites. We can create detailed reports as part of an on-going care package.

Alternatively you'll get direct access to the Google analytics account where you can review and track statistics.


Can I add other features to the website while it’s being built?

We aim to be flexible and responsive to your business needs. We also like to deliver your project on time and on budget.

If you ask to add a feature outside of the agreed scope of your website while we are building it we will ask why. If we agree that the new feature align with your original objectives, we will be happy to put them in place. If the new feature is not inline with your original objectives then we will suggest moving it to a second phase.

We can then continue to work on the site without holding up the launch timeline. Addition of new features at either stage will involve a new proposal.