What to do when your web developer stops answering your calls

Imagine this. You’re project managing a website which is close to launch and suddenly your external web development team goes missing.

The project’s been going on a while and the last few meetings were a bit heated because they needed questions answered and content from your internal teams who were dragging their feet.

You’ve called and left numerous voice and text messages but had no response. You feel slightly panicked and you ask yourself how many days without a response is acceptable? It’s been 8 days. Which is super weird because they’ve always responded within the hour in the past - even if just to let you know they were on another project and would get back to you as soon as they could.

You decide to check the company’s Twitter and Facebook feeds. You’re relieved to see they haven’t been posting from a beach in Majorca. They have, however, been actively liking and sharing posts and tweets.

In other words, your developer appears to be ignoring you and, on top of the business implications, you now feel personally offended.

How could this have happened? They only asked for that content a month ago - we ARE getting our internal teams onto it, they’ve just been really busy lately (isn’t everyone?).

The web team also asked for constant meetings with your internal designer but you thought it wasn’t that important, plus the designer is super-busy at the moment.

Come to think of it, every time the web development company asked for something lately, no one was able to give it to them. You come to the conclusion that they’ve found a better client and don’t need you anymore.

So what to do?

Firstly, you make a decision to become a better client.

And secondly, you have two options. 

  1. Find your existing developer and patch things up (if that is, in fact, possible)
  2. Find a new team to manage your website for you.

1) What makes a strong client-developer relationship

  • Putting a Requirements Document in place so it's clear from the outset what your needs are and your team can raise any issues before starting work.
  • Set milestones that must be met - including built-in contingencies or conditions.
  • Both you and your developer sign off on deliverables - so it's clear that you both know what is expected when.

(It doesn’t hurt to always have a Plan B: Try to have an alternative back up developer that you have worked with before in your contact list.)

2) Engaging a new web development team

There are risks associated with switching developers at the 11th hour but these risks are surely better than not having a developer at all.

If your relationship with your current developer is not working then your priority now is finding someone who can get up to speed and deliver within your timeframe. It pays to find the right web dev team to work with, and to nurture those relationships so that they work for both parties.

Red Cloud loves WordPress. If you’re using WordPress and you need to find someone you can develop a lasting professional relationship with give us a call and we’ll get you up and running again.

For reliable, prompt and professional website design, development and maintenance services call Red Cloud today.