Mining Google’s management training gold

management training gold miner

Google recently dropped a substantial nugget of management gold… free access to its management training materials. Here’s what you need to know.

Management style matters

Ten years ago, Google’s ‘Project Oxygen’ set out to statistically prove that management style or ability had no impact on performance. It failed – for the findings were the exact opposite of what the company expected: when it comes to performance, good management DOES make a significant difference.

The data from Project Oxygen revealed eight key successful management behaviours. The company has recently released an updated version of the eight behaviours – and added two more.

In February 2018 Google Staffing Services Manager, Melissa Harrell, and People Analyst, Lauren Barbato, revealed that the company’s ongoing experiments in improving management outcomes across Google show that managers still matter.

‘We’ve found that quality management is not only critical but dare we say, that it also causes better employee outcomes… For Google, these ten behaviours are what we’ve found makes a manager great at Google – determine what makes a great manager in your organisation.’

Critical findings

And, presumably in the interests of improving employee management outcomes everywhere, Google has made some of its management training materials freely available online. The Google Re:Work site shares the company’s manager feedback survey, meeting agenda template, career conversations worksheet, and more. But – perhaps best of all – Re:Work shares Google’s training course materials for new managers.

Presented as a comprehensive slide show intended to be delivered across two days, Google’s New Manager Training Slides cover everything from decision making, coaching and delivering feedback, to reappraisal strategies for managing ‘amygdala hijack’ – the emotional flight or fight response that can affect our behaviour when we feel threatened.

The slides incorporate a TED talk from growth mindset training expert Eduardo Briceño, which explores the importance of understanding the difference between a fixed mindset and a growth mindset and managing accordingly. The key take-out: a growth mindset (How can I learn/do better next time?) hands down trumps a fixed mindset (Do I look smart? How am I being judged?).

The Google new management training slides distil the Project Oxygen findings to the following suggestions that a good manager should:

  • Provide specific and timely feedback

  • Balance positive (motivational) and negative (developmental) feedback

  • Understand the unique strengths and development areas of each person

According to Google CEO, Sundar Pichai, leadership is about learning to let go and empowering people at all levels of the organisation.

‘As a leader, a lot of your job is to make those people [your team] successful… remove roadblocks for them … I think it’s really important to build organisations where people really want to work together.’

Ultimately, it would appear that Google’s golden rule for management is: Managers succeed by helping their teams succeed.

The Top 10 ‘Oxygen’ behaviours of Google’s best managers

  1. Is a good coach

  2. Empowers the team and does not micromanage

  3. Creates an inclusive team environment, showing concern for success and well-being

  4. Is productive and results-oriented

  5. Is a good communicator – listens and shares information

  6. Supports career development and discusses performance

  7. Has a clear vision/strategy for the team

  8. Has key technical skills to help advise the team

  9. Collaborates across Google

  10. Is a strong decision-maker

Jessica Gadd
Jess is a regular contributor who has a proven track record in publishing, gained through 18 years experience working in the field in senior-level roles such as Managing Editor, Editor and Communications Manager (both in Australia and the UK).

Subscribe to our Insights email

Get tips and secrets to escaping low-value clients

Got questions? We're happy to answer them.

Visit our contact page to send any queries about how our process can help your service business escape low-value clients.

Red Cloud Digital

Red Cloud Digital is a Sydney-based team, focused on harnessing the web to help professional service providers improve their positioning and increase revenue.

 

Australia-wide

We run a virtual office and partner with specialists who help us help you. Our base is located in sunny Marrickville, NSW but we work all over the east coast of Australia. Want to meet up? That’s easy, we can come to you or connect in our virtual meeting room.

Copyright © 2019

pride_flag
Share on facebook
Share on twitter
Share on linkedin

Get a monthly article full of tactics to your boost your business leads.

Join our other insight subscribers and get monthly lead boosting tips.

How to improve your website and attract better clients

Ideal clients mean more revenue and less time wasted. Our guide will show you 5 simple things to help transform your website into a powerful marketing tool. Download the guide and start improving your website today.